Privacy Policy

1. Introduction

Thorworx Industries Inc. ("Thorworx," "we," "us," or "our") respects the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, or interact with us.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you place an order (which we also use to register your warranty), or contact us
• Order Information: Products purchased, order history, payment method (processed securely through our payment provider), and shipping details
• Product Information: Machine serial numbers recorded when we register your warranty
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies
• Communications: Records of correspondence when you contact our support team

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling orders, including shipping and delivery
• Managing warranty registrations and processing warranty claims
• Providing customer support and technical assistance
• Communicating with you about your orders, products, and services
• Improving our website, products, and customer experience
• Complying with legal obligations and protecting our rights

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us with payment processing, shipping, and website hosting, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are processed through secure, PCI-compliant payment processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and warranty records are retained for the duration of the applicable warranty period plus any additional period required by law.

8. Your Rights

Subject to applicable Canadian privacy legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at sales@thorworx.ca.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: